Reference

Terms and Conditions on 5ja98

These terms govern every interaction you have with your 5ja98 account — from how you deposit via UPI or Paytm, to how we handle your data and how…

Applies to all India accountsGoverns deposits, withdrawals and account useSubject to local law where you accessUpdated terms notified by emailContact us for any clause clarification
5ja98 Terms and Conditions on 5ja98
TERMS CONTACT PATHS

Reach Us About Any Term or Clause

If any clause in these terms is unclear or you believe a specific condition has been applied incorrectly to your account, our support team is available to walk through it with you.

Live Chat Start a live chat session directly from the 5ja98.co site. Our support agents can reference specific clauses, explain how a term applies to your account, and escalate if needed.
Email Support Write to us at our official support address for formal queries about these terms. We treat emailed complaints as documented and will respond within one business day with a clause-level answer.
Help Centre Our on-site help centre has a dedicated Terms section where common clauses are explained in plain language. Search by keyword or browse by category to find the condition relevant to you.
HOW WE HANDLE YOUR ACCOUNT

Data, Cookies, Security and Your Rights

These six areas define how 5ja98 manages your personal data, account security, and your ability to control what we hold and how we use it.

Data We Collect

We collect the information you provide at registration — name, email, and payment details such as your UPI ID or Paytm number. We use this only to operate your account, process transactions, and meet any applicable legal obligations.

Cookie Policy

Cookies on 5ja98.co are used to keep your session active, remember your preferences, and measure how pages perform. You can adjust cookie settings through your browser, though disabling certain cookies may affect how the platform functions for you.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification. We will never ask for your password by email or chat. If you suspect unauthorised access, contact support immediately so we can freeze the account while we investigate.

Data Retention

We retain your account records for as long as your account remains active and for a period thereafter as required by applicable law. Once the retention period expires, personal data is deleted or anonymised in line with our internal data handling procedures.

Requesting Changes

You have the right to request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain it. Submit these requests through our support email with your registered account details.

Who to Contact

For all data-related queries under these terms, write to our data contact address listed in the help centre. We will acknowledge your request within 48 hours and provide a full response within the timeframe required by applicable law.

Frequently Asked Questions About Our Terms

These questions cover the clauses and conditions that India account holders ask about most. If your question is not answered here, reach out through live chat or email and we will point you to the relevant clause.

The terms take effect the moment you complete account registration on 5ja98.co. By proceeding past the registration step, you confirm that you have read and accepted every clause, including those relating to payments via UPI, Paytm and PhonePe.

Yes. We may update these terms at any time. When we make a material change, we will send a notification to your registered email address. Continued use of the platform after the notified effective date constitutes your acceptance of the updated terms.

Access to 5ja98 depends on local law and is available only where permitted. If local legislation changes or we determine that your account is being accessed from a restricted jurisdiction, we may suspend or close the account in line with our compliance obligations.

Send a written request to our support email address from the email registered to your account. Include your full name and account username. We will acknowledge within 48 hours and deliver the data export within the period required by applicable law.

Payment identifiers linked to your account are stored in encrypted form and are never shared with third parties outside of what is necessary to process your transaction. Our data handling procedures for payment details are described in full in the privacy section of these terms.

Contact our support team via live chat or email and reference the specific clause you believe was applied incorrectly. We will review the case, provide a clause-level explanation, and escalate to a senior agent if the matter is not resolved at first contact.

We retain account records for the period required by applicable law following account closure. Once that retention period ends, personal data is deleted or anonymised. You can ask our support team for details on the specific retention period applicable to your account.